United Way of Utah County 2-1-1 is a free, confidential referral and information service that helps connect people to local resources, programs and human services. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related.  We believe in the highest quality customer service to serve all people in our community. In addition to providing customer service, we feel it is important to maintain community connection through partners and other vital organizations in order to meet the unique needs of those living within our area of service.

Duties & Responsibilities:

• Develop a strategic plan on how best to expand 2-1-1’s reach.
• Evaluate the effectiveness of 2-1-1’s outreach activities over time.
• Identify new community resources for the 2-1-1 resource database.
• Promote 2-1-1 to healthcare providers, educators, service providers, and families, among others.
• Outreach by giving formal presentations, participating in community events, and working with partner agencies, etc.
• Update agency information in database as needed.
• Navigate resource database to assist callers with appropriate referrals; whose needs may include but are not limited to health, housing, food assistance, mental health, etc.
• Become knowledgeable of resources and services in the community to provide accurate and relevant information to callers.
• Engage in and support other United Way internal programs (Day of Caring, Sub for Santa, etc.)
• Support the team in providing coverage for opening and closing.

Qualifications:

• Bachelor’s degree in social services or human services, or minimum 1-2 years related experience in human service, non-profit or other related field preferred
• Spanish speaker is a plus
• Community outreach or nonprofit experience
• Excellent interpersonal, verbal, and written communication skills
• Valid Utah Driver’s License and access to a personal vehicle for use during work hours (mileage reimbursed)
• Willingness to travel and overnight stay twice per year for outreach to southern part of the state.

The Ideal Candidate:

• Passionate for promoting awareness of human service resources to the community
• Possess interpersonal skills and feel comfortable approaching, interacting, and teaming with community leaders, healthcare providers, and community agencies
• Carry self with a great degree of professionalism and feel comfortable public speaking in front of both small and large audiences
• Be a self-starter who is hard-working and thorough.

Requirements:

• Handle crisis situations and deal with difficult inquiries
• Skilled in advanced customer service and problem solving
• Communicate and work effectively with individuals of diverse backgrounds, needs, and communication styles
• Provide active listening, empathy and other customer service techniques
• Prioritize and complete tasks in timely manner
• Basic knowledge of social media
• Learn computer programs and software quickly

Work Schedule: 40 hours per week. Center is open M-F, 8:30 am to 5:00 pm, some nights and weekends when needed for outreach.

Salary: Starting at $37,000, based on experience

Benefits: United Way of Utah County is an Equal Opportunity Employer. This is a full-time, 40 hour position—compensation depends on experience. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan.

How to Apply: Please email cover letter and resume to Jacklyn Fellows at jacklynf@unitedwayuc.org  Position open until filled.

Program Description: Parenting is incredibly tough, many moms and dads have questions and don’t know where to turn. United Way of Utah County brought Help Me Grow Utah to our state in an effort to support families and connect them to the information and resources they want.  We do this by:

• offering developmental screening tools to assist parents in tracking early milestones
• linking families to information and community resources related to child development and parenting
• providing personalized virtual support
• creating and facilitating partnerships within the community to improve the availability and quality of services for families

Position Description: The Bilingual Parent Support Specialist contributes to the goals of Help Me Grow Utah by addressing family strengths and concerns, referring families to existing community and informational resources related to child development, and problem solving to find alternative solutions as needed. They demonstrate knowledge and experience in family support services, including the ability to interpret developmental screenings and showing empathy toward a variety of family situations. They communicate with families, manage family records, conduct follow-up, and participate in other activities related to Help Me Grow Utah and United Way of Utah County.

Responsibilities:

• Primary focus will be to enroll families from across the state in the program through our over the phone intake process, this includes verifying demographic and contact information and most importantly listening to the family and identifying ways HMGU can support their current needs
• Respond in English and Spanish to calls, texts, and emails from parents, service providers, and health care providers who are in need of information and/or referrals to community resources for young children ages 0-8 years old
• Score screening tools, including the Ages and Stages Questionnaire, Edinburgh Postnatal Depression Scale, Modified Checklist for Autism in Toddlers (completed by parents) and give results to parents
• Address parents’ concerns about their child and recognize their current strengths
• Identify appropriate referrals and services that may benefit a family; communicate referrals to parents or appropriate agencies
• Follow-up with families via phone, text, mail and/or email in both English and Spanish
• Provide support on projects as needed, such as researching community resources, preparing for events, etc.
• Participate in other activities related to Help Me Grow Utah and United Way of Utah County

Minimum Requirements:

• Bilingual in Spanish and English required
• Minimum of Associates Degree required, Bachelor’s Degree preferred
• Experience in child development, parenting, early childhood education, behavioral science, social service, social work, or related field
• Work experience involving parents or young children with or without special needs
• Valid Utah Driver’s License and access to personal vehicle for use during working hours (mileage reimbursable)
• Proficient in Microsoft Office Suite with ability to learn new software applications
• Proper telephone etiquette, including active listening and assessment skills
• Ability to manage many details and various bits of information at the same time
• Ability to make decisions independently as well as part of a team

Benefits and Compensation: This is a full-time in person hourly position–compensation starts at $19.00, increase depends on experience. Benefits include medical and dental insurance; paid holidays, sick leave and vacation; 401(K); life and disability insurance; and flex spending plan. United Way of Utah County is an Equal Opportunity Employer. 

Work Schedule: The typical work schedule will be 8:30 a.m. – 5:00 p.m. with 1-2 days a week 9:30 a.m. – 6:00 p.m. This is a full-time 40 hrs. /week position based at our office in Provo, UT. However, working hours may vary and may include occasional night or weekend hours. The Parent Support Specialist reports to the Help Me Grow Parent Support Team Manager.

Physical Activity: In the course of performing this job, the incumbent typically spends time sitting, walking, listening/speaking, writing and operating a personal computer. At times, employee may be required to drive an automobile to attend meetings within the community. They is expected to lift and carry office records and supplies up to 15 lbs. on an occasional basis. Reasonable accommodations may be arranged to enable individuals with disabilities to perform essential duties of the job.

Applications accepted until position is filled.

Email resume and cover letter to:
Vanessa Escobar at vanessae@unitedwayuc.org

United Way Utah Valley Paratransit is looking for kind, caring, safety oriented people to drive for their transportation team.  Paratransit is responsible for transporting senior citizens and people with disabilities around Utah County.  This service allows these populations to have access to much needed work, shopping & medical care.

Duties & Responsibilities:

• Work with individuals who have mental and physical dishabilles as well as senior citizens
• Drive a set route and meet pick up and drop off window times
• Help passengers on and off the bus
• Secure wheelchairs—will require bending and kneeling
• Create a safe and secure environment for passengers
• Clean and sanitize bus daily

Qualifications:

• Positive attitude
• Professional behavior
• Safety conscious
• Flexibility
• Understanding and willingness to help people with disabilities

Requirements (all can be completed after hire):

• Pass a background check and drug & alcohol screening (to be completed after hire)
• DOT Medical card required
• Obtain a Class C commercial driver’s license and passenger endorsement (assistance available to help obtain this license)

Work Schedule: Full-time & part-time positions available. Morning, afternoon & and weekend only shifts available. Part-time shifts are generally 5:00AM-10:00AM, 1:30PM-6:00PM and 5:00PM-9:30PM

Salary & Benefits: $14—16 per hour, compensation depends on experience and a raise will be given after training is complete. United Way of Utah County is an Equal Opportunity Employer.
Full-time benefits include medical and dental insurance, HSA or flex spending plan, paid holidays, sick leave and vacation, retirement benefits, as well as life and disability insurance.

How to Apply: Email cover letter and resume to Gary Tippets at garyt@unitedwayuc.org  Position open until filled.