United Way of Utah County 2-1-1 is a free, confidential referral and information service that helps connect people to local resources, programs and human services. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related.  We believe in the highest quality customer service to serve all people in our community. In addition to providing customer service, we feel it is important to maintain community connection through partners and other vital organizations in order to meet the unique needs of those living within our area of service.

Duties & Responsibilities:

• Navigate resource database to assist callers with appropriate referrals, whose needs may include but are not limited to health, housing, food assistance, mental health etc.
• Become knowledgeable of resources and services in the community to provide accurate and relevant information to callers
• Work with team to provide coverage for opening and closing
• Update agency information in referral database
• Engage in and support other United Way internal programs
• Help with additional United Way seasonal projects, as needed (Day of Caring, Sub for Santa, etc.)

Qualifications:

• Spanish speaker required
• Skilled in customer service and problem solving
• Bachelor’s degree in social services, or minimum 1-2 years related experience in human service, non-profit or other related field.

Requirements:

• Ability to communicate and work effectively with individuals with diverse backgrounds, needs and communication styles
• Provide active listening, empathy and other customer service techniques
• Explore referral options and provide support to clients in meeting their specific needs
• Handle crisis calls with difficult inquiries
• Ability to prioritize and complete tasks in timely manner
• Ability to learn computer programs and software quickly

Work Schedule: Typical work schedule will be Monday thru Friday 8:30-5:00p.m.  Needs to also be available in rare circumstances to join community meetings/events, Monday thru Saturday as needed. The entire 211 share in the responsibility of opening and closing.

Salary: $17.75 per hour; based on experience

Benefits: United Way of Utah County is an Equal Opportunity Employer. This is a full-time, 40 hour position—compensation depends on experience. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan. 

How to Apply: Please email cover letter & resume to Jacklyn Fellows at jacklynf@unitedwayuc.org. Position open until filled.

• offering developmental screening tools to assist parents in tracking early milestones
• linking families to information and community resources related to child development and parenting
• providing personalized virtual support
• creating and facilitating partnerships within the community to improve the availability and quality of services for families

• Primary focus will be to enroll families from across the state in the program through our over the phone intake process, this includes verifying demographic and contact information and most importantly listening to the family and identifying ways HMGU can support their current needs
• Respond in English and Spanish to calls, texts, and emails from parents, service providers, and health care providers who are in need of information and/or referrals to community resources for young children ages 0-8 years old
• Score screening tools, including the Ages and Stages Questionnaire, Edinburgh Postnatal Depression Scale, Modified Checklist for Autism in Toddlers (completed by parents) and give results to parents
• Address parents’ concerns about their child and recognize their current strengths
• Identify appropriate referrals and services that may benefit a family; communicate referrals to parents or appropriate agencies
• Follow-up with families via phone, text, mail and/or email in both English and Spanish
• Provide support on projects as needed, such as researching community resources, preparing for events, etc.
• Participate in other activities related to Help Me Grow Utah and United Way of Utah County

• Bilingual in Spanish and English required
• Minimum of Associates Degree required, Bachelor’s Degree preferred
• Experience in child development, parenting, early childhood education, behavioral science, social service, social work, or related field
• Work experience involving parents or young children with or without special needs
• Valid Utah Driver’s License and access to personal vehicle for use during working hours (mileage reimbursable)
• Proficient in Microsoft Office Suite with ability to learn new software applications
• Proper telephone etiquette, including active listening and assessment skills
• Ability to manage many details and various bits of information at the same time
• Ability to make decisions independently as well as part of a team

Program Description: As an initiative of United Way of Utah County, Help Me Grow Utah is a free statewide family information helpline designed to promote the optimal development during pregnancy and early childhood by:

• linking families to information and community resources related to child development and parenting
• providing personalized care coordination
• creating and facilitating partnerships within the community to improve the availability and quality of services for families

Position Description: The Community Liaison is primarily responsible for increasing awareness of HMGU through community outreach in Utah, Wasatch, Juab, Millard, & Sanpete Counties (position housed in Provo, UT). This includes promoting HMGU to healthcare providers, educators, service providers, and families, among others. The Community Liaison mainly does outreach by giving formal presentations, participating in community events, working in partnership with other agencies, overseeing networking events, and directing other relevant activities. In order to ensure effective outreach, the Community Liaison is also responsible for (1) developing a strategic plan on how best to expand HMGU’s reach in the area, (2) formally evaluating the effectiveness of HMG’s outreach activities over time, and (3) building sustainable partnerships with other early childhood partners. Additionally, the Community Liaison actively identifies new family-centric community resources for HMGU’s resource database.

Minimum Requirements:

• Bachelor’s degree in social work, early childhood, health promotion or related field with one year of experience
• Community outreach, child development, systems building, or nonprofit experience
• Excellent interpersonal, verbal, and written communication skills
• Valid Utah Driver’s License
• Access to a personal vehicle for use during work hours (mileage reimbursable)
• Proficient in Microsoft Office Suite with the ability to learn new software applications and databases
• Proficient English and Spanish verbal and written skills highly preferred

The Ideal Candidate: The ideal candidate will possess a passion for supporting families and promoting the healthy development of children. They will possess superior interpersonal skills and must feel comfortable approaching, interacting, and teaming with families, community leaders, and healthcare providers. The candidate should carry themselves with a great degree of professionalism and feel comfortable public speaking in front of both small and large audiences. Additionally, they will be a self-starter who is hard-working and thorough. Spanish skills are highly preferred. Child development knowledge is highly desired.

Benefits and Compensation: United Way of Utah County is an Equal Opportunity Employer. This is a full-time exempt position–salary starting at $39,500 – $41,000, increasing dependent on experience and education. Benefits include medical and dental insurance; paid holidays, sick leave and vacation days; 401(k); life insurance, and disability insurance; and flex spending plan.

Work Schedule: Position is based in Provo, UT.  Typically Monday-Friday, 8:30 AM – 5:00 PM. Some early mornings, evenings, and Saturdays are required for community events and meetings.

Physical Activity: In the course of performing this job, the incumbent typically spends time sitting, walking, standing, listening, speaking, writing and operating a personal computer.  Frequently, you  will be required to drive an automobile to attend meetings or events within the community.  Occasionally, you are expected to lift and carry office records and supplies up to 20-25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties of the job.

Applications are accepted until the position is filled.

Submit information to:

Jodi West
United Way:  Help Me Grow Utah
Outreach Manager
jodiw@unitedwayuc.org

United Way Utah Valley Paratransit is looking for kind, caring, safety oriented people to drive for their transportation team.  Paratransit is responsible for transporting senior citizens and people with disabilities around Utah County.  This service allows these populations to have access to much needed work, shopping & medical care.

Duties & Responsibilities:

• Work with individuals who have mental and physical dishabilles as well as senior citizens
• Drive a set route and meet pick up and drop off window times
• Help passengers on and off the bus
• Secure wheelchairs—will require bending and kneeling
• Create a safe and secure environment for passengers
• Clean and sanitize bus daily

Qualifications:

• Positive attitude
• Professional behavior
• Safety conscious
• Flexibility
• Understanding and willingness to help people with disabilities

Requirements (all can be completed after hire):

• Pass a background check and drug & alcohol screening (to be completed after hire)
• DOT Medical card required
• Obtain a Class C commercial driver’s license and passenger endorsement (assistance available to help obtain this license)

Work Schedule: Full-time & part-time positions available. Morning, afternoon & and weekend only shifts available. Part-time shifts are generally 5:00AM-10:00AM, 1:30PM-6:00PM and 5:00PM-9:30PM

Salary & Benefits: $14—16 per hour, compensation depends on experience and a raise will be given after training is complete. United Way of Utah County is an Equal Opportunity Employer.
Full-time benefits include medical and dental insurance, HSA or flex spending plan, paid holidays, sick leave and vacation, retirement benefits, as well as life and disability insurance.

How to Apply: Email cover letter and resume to Gary Tippets at garyt@unitedwayuc.org  Position open until filled.

ABOUT AMERICORPS 

AmeriCorps is a national network of programs that address critical community needs in our nation. The Welcome Baby Program is funded in part by the federal AmeriCorps program administered by Userve (Utah’s State Commission on Volunteers), and offers people of all ages the opportunity to provide valuable service to their community while gaining job experience and valuable life skills.

People who serve with AmeriCorps (called “AmeriCorps members”) receive a living allowance each month and an education award they can put towards tuition/repayment of student loans once they complete their term of service. AmeriCorps service is much like a paid internship. AmeriCorps members are placed in a variety of sites, based on community needs. These sites range from medical clinics to school settings to nonprofit agencies.

 Who would be a good fit for this AmeriCorps opportunity?

Welcome Baby of United Way of Utah County Is a free community resource to families in Utah County. Welcome Baby facilitates four programs. Home visitation, Ready To Learn workshops, Playgroups and Bedtime Stories. Through these programs, we provide valuable tools and resources that promote parental resilience, strengthen families, and contribute to building stronger communities. 

Specific Duties:

Facilitate and lead in-person and virtual Playgroup classes.

• Become familiar with current playgroup protocol, curriculum and materials.
• Become familiar with the tools, software, etc. used in the program, understand curriculum and standards
• Provide safe, stimulating group play to meet the social, linguistic, creative, physical, imaginative, emotional needs of each child.
• Promote the inclusion and acceptance of all children within the playgroup
• Carry out planned lessons
• Encourage and enable parental involvement in the group
• Engage, listen and respond to the parents and children in all aspects of learning.

Additional Duties:

• Take part in and help with the program’s organization of special events, field trips, outings and visits.
• Gain an understanding of child development and early childhood practices
• Help recruit, train and support playgroups leaders
• Help recruit families to participate in playgroups

Benefits of serving as an AmeriCorps member:

• Living allowance of $9,500 paid out monthly over a 12-month service period
• Education award of $3,172.50 to be applied toward tuition, student loans or education-related expenses
• The opportunity to gain hands-on experience with parenting support and education, child development, teaching and working with young children and their parents, recruiting, training and supporting volunteers, program management, working with healthcare and family support organizations.
• To learn more about the benefits of becoming an AmeriCorps member, visit: https://americorps.gov/members-volunteers

Hours: This position is a part time AmeriCorps position and entails serving for 900 hours over the course of their 12-month term of service (averaging out to about 18 hours/week).

To Apply: Send your cover letter and resume to Brianna John at briannaj@unitedwayuc.org

Program Description: United Way of Utah County is dedicated to closing the digital divide. We strive to make Utah County digitally inclusive in three areas: 1. Access to technology; 2. Access to the internet; 3. Knowledge and literacy for using the technology.  This program allows low-income individuals and families access to the technology they need. Technology skills and access allows someone to access job opportunities, connect with family members, stay connected to their children’s school, etc.

Position Description: The VISTA Member will help build and enhance United Way’s efforts to improve access to digital literacy education and computers to help individuals break the cycle of poverty. The VISTA will build the capacity of United Way’s Digital Inclusion Program  by expanding the reach and building the capacity of the computer donation program. The VISTA member will play a crucial role in connecting underserved individuals  with free devices by developing partnerships with local organizations and coordinating the Adopt-A-Computer Program.

Job Duties and Responsibilities

• Increase access to technology and equipment for low-income population.
• Work with and continue building partnerships to increase computer donations.
• Coordinate Digital Inclusion events to promote digital access.
• Identify and strategically pursue applicable grant opportunities that align with our mission and objectives.

Required Qualifications

• Must be 18 or older
• Some college experience preferred
• Access to a personal vehicle for use during work hours

Preferred Qualifications

• Highly organized and detail-oriented, with the ability to prioritize, plan and manage time efficiently.
• Passionate for supporting individuals and families in poverty
• Excellent interpersonal and communication skills
• Proficient in Microsoft Office and Google Suite with the ability to learn new software application.
• Spanish language skills preferred

Comfortable with and skilled in:

• Trouble-shooting challenges and coming to responsible solutions
• Balancing multiple deadlines and projects simultaneously to deliver high-quality work
• Working as a part of a team

Benefits and Compensation: United Way of Utah County is an Equal Opportunity Employer. 

• Living Allowance ($1,906 a month pre-taxed)
• At the end of year of service, the VISTA can choose an Education Award ($6,895) or End of Service Cash Stipend ($1,800)- more info here: https://americorps.gov/members-volunteers/segal-americorps-education-award
• $400 Monthly Housing Stipend
• 10 vacation and 10 sick days
• Health Coverage (does not cover the actual cost of plan, but expenses accrued from medical visits)
• Relocation Allowance
• Post Service federal employment incentives and opportunities – NCE non-competitive eligibility
• Ability to put qualified federal student loans on forbearance during the term of service
• Childcare assistance if eligible
• Can count what hours you need of the position towards an internship
• On-the-job training opportunities

Work Schedule: Typically, 8:30 a.m. – 5:00 p.m. Monday-Friday (Full-time; 40 hrs. /week)

Application deadline: September 15, 2023

How to Apply: Please email a cover letter and resume to jessicao@unitedwayuc.org.