UNITED WAY OF UTAH COUNTY

Utah Valley Rides

What is Utah Valley Rides?

Utah Valley Rides is a ride service that was created by a collaborative effort of the Utah Transit Authority and the United Way of Utah County. UTA funds the program from 5310 grants received from the FTA. The United Way of Utah County is charged with operating the program. The program uses Volunteer drivers that operate Utah Valley Rides vehicles to provide transportation services. 

Who do we serve?

Utah Valley Rides provides transportation services to seniors in Utah Valley. At this time the program serves the Provo and Orem area on Monday, Wednesday and Friday. Tuesdays are reserved to serve those in Mapleton, Springville and Spanish Fork. Thursdays are reserved to serve those in Lindon, Pleasant Grove and American Fork. Rides are scheduled in advance by approved customers on a first come, first served bases, with 9:00 AM being the first pick-up time and 2:00 PM is the last pick-up time. Reservations are scheduled on the hour and half hour.

This is a curb to curb service. Drivers meet the clients at the curb of their home and deliver them to the curb of their destination.

The cost of the program is covered by the 5310 grants, however customers are notified of a two dollar voluntary contribution per ride if they chose to help fund the program. All vehicles are wheelchair accessible.

The program plans to expand to other areas in Utah valley and extend its hours as additional funding and drivers become available.




Paratransit

UTA provides complementary paratransit service as origin-to-destination service. In UTA’s service model, origin-to-destination is also referred to as curb-to-curb service. UTA’s base level of service is curb-to-curb service. For curb-to-curb service, customers are responsible for getting to and from the curb at the pick-up and drop-off locations by themselves. Riders must be ready to ride during the 30-minute ready to ride time and must board the bus within 5 minutes of the bus arrival.




Additional Information

UTA provides complementary paratransit service as origin-to-destination service. In UTA’s service model, origin-to-destination is also referred to as curb-to-curb service. UTA’s base level of service is curb-to-curb service. For curb-to-curb service, customers are responsible for getting to and from the curb at the pick-up and drop-off locations by themselves. Riders must be ready to ride during the 30-minute ready to ride time and must board the bus within 5 minutes of the bus arrival.

Utah Valley Rides is a “not for profit” program that operates under the tax exempt umbrella of the United Way of Utah County. All accounting and legal functions are handled at the United Way of Utah County offices.

Utah Valley Rides began its operations in June of 2017. Currently it had about 600 registered customers and that number grows each week. The program has five vans available to serve the community, but relies on volunteer drivers. Volunteer driver usually serve one day a week but the program is flexible enough to use partial day drivers.