United Way of Utah County 2-1-1 is a free, confidential referral and information service that helps connect people to local resources, programs and human services. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related.  We believe in the highest quality customer service to serve all people in our community. In addition to providing customer service, we feel it is important to maintain community connection through partners and other vital organizations in order to meet the unique needs of those living within our area of service.   

 DUTIES & RESPONSIBILITIES:  

• Navigate resource database to assist callers with appropriate referrals, whose needs may include but are not limited to health, housing, food assistance, mental health etc.  

• Become knowledgeable of resources and services in the community to provide accurate and relevant information to callers  

• Work with team to provide coverage for opening and closing  

• Update agency information in referral database  

• Engage in and support other United Way internal programs  

• Help with additional United Way seasonal projects, as needed (Day of Caring, Sub for Santa, etc.)  

 QUALIFICATIONS:  

• Fluent Spanish speaker required  

• Skilled in customer service and problem solving   

• Bachelor’s degree in social services, or minimum 1-2 years related experience in human service, non-profit or other related field.   

 REQUIREMENTS:  

• Ability to communicate and work effectively with individuals with diverse backgrounds, needs and communication styles  

• Provide active listening, empathy and other customer service techniques  

• Explore referral options and provide support to clients in meeting their specific needs  

• Handle crisis calls with difficult inquiries  

• Ability to prioritize and complete tasks in timely manner  

• Ability to learn computer programs and software quickly  

  WORK SCHEDULE: Typical work schedule will be Monday-Friday, 8:30-5:00p.m. Needs to also be available in rare circumstances to join community meetings/events. The entire 211 share in the responsibility of opening and closing.  

SALARY: $17.75 per hour; based on experience  

 BENEFITS: United Way of Utah County is an Equal Opportunity Employer. This is a full-time, 40 hour position—compensation depends on experience. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan.  

 HOW TO APPLY: Please email cover letter & resume to Emily Henry at emilyh@unitedwayuc.org  

Position Type: Full-time, 1-Year Service Term (AmeriCorps VISTA)

Start Date: April 7th 2025

Program Description: The United Way Community Center at South Franklin provides
numerous programs and services to achieve our goal of building community and
encouraging residents to work together to enhance their lives and their
surroundings.

Position Description: The United Way Community Center at South Franklin provides access to
educational programs that promote individual growth and encourage relationship
building and focuses in serving low income families in Provo. VISTA member will
create, document and implements a plan for volunteer recruitment, scheduling and
recognition in order to increase the number of volunteers and improve the overall
volunteer experience. VISTA member will create content for social media outreach and
other communications.

Job Duties and Responsibilities
● Create, document and implement a plan for volunteer recruitment, scheduling
and recognition in order to increase the number of volunteers and improve
the overall volunteer experience.
● Implement internal communications plan through the design of templates,
including digital and print design.
● Manage and track donation inventory.
● Create consistent and interactive content across all social media platforms to
promote South Franklin’s programs.
● Develop relationships with stakeholders including the low-income residents
benefitting from services.

Qualifications:
● Valid Utah Driver’s License and access to personal vehicle for use during working hours.
● Proficient in Microsoft Office Suite with ability to learn new software applications
● Strong organizational and project management skills
● Excellent interpersonal, verbal, and written communication skills

● Experience in community outreach, education, or nonprofit work is a plus
● Passion for digital inclusion and community engagement
● Spanish language skills is a plus
Benefits:
● Monthly living allowance- $2,051 per month
● Rental assistance-$400/month
● Education award ($6,895) or end-of-service stipend ($1,800) upon completion
● Health coverage
● Childcare assistance (if eligible)
● Professional development and networking opportunities
● Relocation Allowance
● Post Service federal employment incentives and opportunities – NCE non- competitive eligibility
● Ability to put qualified federal student loans on forbearance during the term of service
● Can count what hours you need of the position towards an internship

Work Schedule: The typical work schedule will be 8:30am-5:00pm.This is a full-time 40
hrs./week position based at our office in Provo, UT. However, working hours may vary and may
include occasional night or weekend hours.

Applications accepted until the position is filled. Please submit resume and cover
letter to: Laura Barragan at laurab@unitedwayuc.org

Position Type: Full-time, 1-Year Service Term (AmeriCorps VISTA)

Start Date: Apr 7, 2025

Overview:
Are you passionate about making a lasting impact in the community through education and
digital inclusion? We are seeking a dedicated AmeriCorps VISTA member to join our team as a
Volunteer and Program Sustainability Coordinator. In this role, you will help build sustainable
systems for volunteer engagement, program delivery, and outreach to ensure the long-term
success of our Digital Inclusion efforts.

Key Responsibilities:
● Program Enhancement & Outreach: Improve inventory tracking to monitor donors,
recipients, and success stories; oversee data collection to enhance decision-making;
lead outreach and storytelling efforts via social media; develop strategies for partner
engagement events.
● Grant Writing & Resource Development: Research and apply for at least three
relevant grants; develop a grant calendar for tracking deadlines; collaborate with
supervisors on grant proposals; evaluate funding impact and refine future strategies.
● Community Partnerships & Digital Inclusion Initiatives: Coordinate the Digital
Inclusion Coalition with Provo City and partners; plan and execute Digital Inclusion Week
events; work with corporate partners to provide technology and internet access for
underserved communities.

Qualifications:
● Valid Utah Driver’s License and access to personal vehicle for use during working hours.
● Proficient in Microsoft Office Suite with ability to learn new software applications
● Strong organizational and project management skills
● Excellent interpersonal, verbal, and written communication skills
● Experience in community outreach, education, or nonprofit work is a plus
● Passion for digital inclusion and community engagement
● Spanish language skills is a plus

Benefits:
● Monthly living allowance- $2,051 per month
● Rental assistance-$400/month
● Education award ($6,895) or end-of-service stipend ($1,800) upon completion
● Health coverage
● Childcare assistance (if eligible)

● Professional development and networking opportunities
● Relocation Allowance
● Post Service federal employment incentives and opportunities – NCE non- competitive eligibility
● Ability to put qualified federal student loans on forbearance during the term of service
● Can count what hours you need of the position towards an internship

Work Schedule: The typical work schedule will be 8:30am-5:00pm.This is a full-time 40
hrs./week position based at our office in Provo, UT. However, working hours may vary and may
include occasional night or weekend hours.

Applications accepted until the position is filled. Please submit resume and cover letter
to: Gary Tippets at garyt@unitedwayuc.org

United Way Utah Valley Paratransit is looking for kind, caring, safety oriented people to drive for their transportation team.  Paratransit is responsible for transporting senior citizens and people with disabilities around Utah County.  This service allows these populations to have access to much needed work, shopping & medical care.

Duties & Responsibilities:

• Work with individuals who have mental and physical dishabilles as well as senior citizens
• Drive a set route and meet pick up and drop off window times
• Help passengers on and off the bus
• Secure wheelchairs—will require bending and kneeling
• Create a safe and secure environment for passengers
• Clean and sanitize bus daily

Qualifications:

• Positive attitude
• Professional behavior
• Safety conscious
• Flexibility
• Understanding and willingness to help people with disabilities

Requirements (all can be completed after hire):

• Pass a background check and drug & alcohol screening (to be completed after hire)
• DOT Medical card required
• Obtain a Class C commercial driver’s license and passenger endorsement (assistance available to help obtain this license)

Work Schedule: Full-time & part-time positions available. Morning, afternoon & and weekend only shifts available. Part-time shifts are generally 5:00AM-10:00AM, 1:30PM-6:00PM and 5:00PM-9:30PM

Salary & Benefits: $14—16 per hour, compensation depends on experience and a raise will be given after training is complete. United Way of Utah County is an Equal Opportunity Employer.
Full-time benefits include medical and dental insurance, HSA or flex spending plan, paid holidays, sick leave and vacation, retirement benefits, as well as life and disability insurance.

How to Apply: Email cover letter and resume to Gary Tippets at garyt@unitedwayuc.org  Position open until filled.