Jobs & Internships

As employment opportunities and internships are open and available, we will post them here.

2-1-1 & Volunteer Center Manager

To apply for an internship, complete our Internship Application. More information about current internships can be found below.

Welcome Baby Internships

South Franklin Community Center Internships

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2-1-1 & Volunteer Center Manager

United Way 2-1-1 is a free, confidential referral and information service that helps connect people to local community resources, programs and human services. United Way 2-1-1 provides people with information and support- whether financial, domestic, health or disaster-related.  We believe in the highest quality customer service to serve all people in our community.

Duties & Responsibilities:

●        Oversee the operations and outreach efforts of Utah 2-1-1 for the central and southern region of the state, and Volunteer Center of Utah County

●        Maintain communication with United Way team leadership to coordinate efforts within the United Way of Utah County (UWUC) office. Engage in decision making related to all aspects of the 2-1-1 program and join the team leaders at United Way

●        Provide leadership and coordination with the 2-1-1 Salt Lake team in call operations, data, and outreach across the state. Participate in strategic planning efforts for the statewide system.

●        Oversight of the AIRS Accreditation process and any grant requirements within both systems.

●        Develop budget for both 2-1-1 and Volunteer Center at the beginning of the fiscal year and review both budgets monthly with finance manager. Identify funding opportunities for both 2-1-1 and Volunteer Center

●        Prepare reports to assess the needs of callers, review resources used, resource accuracy, call monitoring and social media data. Use data to stimulate conversation and strategies to improve both centers. Work with the Community Liaisons in outreach efforts to raise community awareness.

●        Align the staff of both 2-1-1 and volunteer centers and assure cross training in both systems to allow for cross functioning of both centers.

●        Assist callers who are seeking human services, whose needs may include but are not limited to health, housing, food assistance, mental health etc.

●        Become knowledgeable of resources and services in the community to provide accurate and relevant information to callers. Train full staff in navigating resource database to assist callers with appropriate referrals. Update agency information in database as needed

●        Help with additional United Way seasonal projects, as needed (Day of Caring, Sub for Santa, etc.)


●        Bachelor’s degree in social services or human services, or minimum 4 years related experience in human service, non-profit or other related field preferred

●        Strong leadership skills to lead team

●        Strong written and verbal communication skills

●        Spanish speaker a plus


●        Handle crisis situations and deal with difficult inquiries

●        Skilled in advanced customer service, problem solving, and conflict resolution

●        Ability to communicate and work effectively with individuals with diverse backgrounds, needs and communication styles

●        Provide active listening, empathy and other customer service techniques

●        Ability to prioritize and complete tasks in a timely manner

●        Basic knowledge of social media

●        Ability to learn computer programs and software quickly

Work Schedule: M-F, 8:30-5pm, some early mornings and evenings

Salary: $32,000- $43,000 based on experience and education

Benefits: United Way of Utah County is an Equal Opportunity Employer. This is a full-time position—compensation depends on experience. Benefits include medical and dental insurance, paid holidays, sick leave and vacation, 401(k), life and disability insurance, and flex spending plan.

How to Apply:  Please email cover letter and resume by December 6, 2019 to Hillary Duffin,

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 Welcome Baby Utah County Internship

A free service designed to promote a healthy, secure and enjoyable beginning for parents, new babies and their family members. Interns play a crucial role in the success of this program Some responsibilities include: assisting with playgroups, home visitation, weekly parenting class throughout Utah County, recruiting and matching volunteers with families, and more!

 Welcome Baby is looking for 3 interns for the Fall semester. A 15 hr/week minimum commitment is required. Must be willing to do home visits. 

To apply, please visit:

South Franklin Community Center Internship

The South Franklin Community Center works to increase the quality of life in the South Franklin neighborhood by providing access to programs that promote individual growth and achievement, encouraging community participation and leadership, and offering opportunities for residents to become more invested and connected.

 South Franklin Community Center is looking for 6 interns for the Fall semester. A 15 hr/week minimum commitment is required. Morning, afternoon and evening positions available.  

To apply, please visit:

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